Reference

Legal terms that protect your play

When you open an account with amanplay login, you're entering into a transparent legal relationship with us.

Account Terms & ConditionsData Protection FrameworkPayment Security ProtocolsWithdrawal Verification Process
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amanplay login Legal terms that protect your play
GET LEGAL HELP FAST

Contact our compliance and support teams

Team online

Live Chat

Reach our legal support team via live chat Monday to Friday, 09:00 to 21:00 Western Indonesia Time. Available for account disputes, data requests and policy questions.

Email Support

Send formal requests, data subject access forms and compliance inquiries to [email protected]. Responses within 48 business hours.

Account Settings

Access your personal data, withdrawal history and payment method records directly via your account dashboard under Privacy & Legal. No support ticket needed.

HOW WE PROTECT YOU

Data security, account access and your rights

Data Encryption

All communication between your device and our servers uses TLS 1.2 encryption. Your password is hashed before storage; we never hold it in plain text. Payment details are tokenised so card and bank details are never stored on our system.

Account Verification

When you withdraw funds, we verify your identity using your registered phone number via OTP (one-time password). Large withdrawals trigger additional document checks—proof of identity and proof of payment method ownership.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your language preference. No third-party tracking cookies. You can disable cookies in your browser; login will require manual verification each time.

Data Retention

Account records, transaction history and payment details are retained for seven years after account closure to meet anti-money-laundering requirements. You can request deletion of non-essential personal data via email.

Account Changes

To update your email, phone number, or payment method, log in and navigate to Account Settings → Personal Details. Changes take effect immediately; older records are archived for dispute resolution.

Data Access Requests

You can request a full copy of the data we hold on you by submitting a formal request to [email protected]. We'll deliver it in machine-readable format within 21 days of verification.

Frequently asked about legal and compliance

We collect your full name, date of birth, email address, phone number (for OTP verification), and payment method details. This information is used for account creation, identity verification, fraud prevention and payment settlement. We do not sell or share your data with marketing partners.

Withdrawals to DANA, OVO and GoPay usually process within 30 minutes after verification. Bank transfers may take 1–2 business days depending on your bank. All withdrawals are subject to identity verification via OTP and, for amounts over Rp 5,000,000, document checks.

You can request deletion of non-essential personal data (such as marketing preferences) at any time via your account settings or by emailing [email protected]. However, we are required to retain transaction records and identity verification documents for seven years under anti-money-laundering law.

If you believe a transaction on your account is unauthorised or incorrect, contact our support team via live chat or email within 30 days of the transaction date. We will review your account logs, payment gateway records and device history to investigate and resolve the dispute.

Yes. All payment details—card numbers, bank account information, and digital wallet credentials—are tokenised at the point of entry and never stored in plain text on our servers. Communication is secured using TLS 1.2 encryption throughout the deposit and withdrawal process.

We use essential session cookies (to keep you logged in) and functional cookies (to remember language and display preferences). We do not use third-party tracking or advertising cookies. You can manage cookies in your browser settings; disabling them will require re-login on each session.

Yes. We work exclusively with licensed payment partners who process DANA, OVO, GoPay and QRIS transactions in compliance with Bank Indonesia and OJK (Financial Services Authority) regulations. Access or eligibility depends on local law in your region.

Related Pages

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